At Citymain, we pride ourselves on providing a first class service to all our customers. Our phone team are highly trained individuals who will be able to assist you with any query you may have in respect of your insurance policy.
Our claims team are equally skilled to ensure we deliver a swift and efficient turnaround should you need to make a claim against your policy. Full details of how to contact these teams would have been sent to you within 14 days of you purchasing the insurance product and can be found on your terms and conditions of insurance and important information leaflet.
If you have an enquiry which is not answered in the frequently asked questions below, please contact our customer Care Centre
By telephone: 0844 576 2300 or by email: info@citymain.com Important Information
If your cover is administered by Citymain Administrators Ltd and:
your Certificate wording references Lloyd’s of London Syndicate/Underwriters against the Insurer section (i.e., “Certain underwriters of Lloyd’s”, “Lloyd’s Syndicate 1231”, “Lloyd’s Syndicate 5000”, or “Lloyd’s Syndicate 5820”) and
your cover incepted prior to August 2008
Please click here for further important information which may apply to you.
